Shipping and returns
Everything in the Brave Sis store is made to order. Your shirt, tote, mug or notebook is printed for you after you buy it, by our print partner, and then sent straight to you. Nothing sits in a warehouse waiting.
That is better for the planet and it means less waste, and it also shapes the policy below. A made-to-order piece cannot go back on a shelf, so what we can and cannot do with a return is a little different from a big retailer.
Getting your order
Each order is produced first and shipped second, so allow time for both. You will get a tracking link by email as soon as your order leaves the print facility.
If you enter the wrong shipping address, write to us as soon as you notice. Once a package has gone out to a bad address we can arrange a reshipment, but the reshipping cost falls to you. If a package is returned to our print partner and left unclaimed for 30 days, it is donated to charity and cannot be sent again.
If something arrives damaged or wrong
We will replace it, free, and you do not need to send the original back.
This covers a damaged or defective item, a misprint, a print in the wrong place or the wrong colors, and the wrong item arriving. It also covers a package lost in transit that was never marked delivered.
Two things we need from you:
- Write to us within 30 days of the delivery date, or of the estimated delivery date if the package never turned up.
- Send a clear photo of the item. If more than one piece is affected, one photo showing them all together is fine.
Email hello@bravesis.com with your order number and the photo, and we will take it from there.
Wrong size, or changed your mind
We are not able to take these back, and we want to be straight with you about why. Because each piece is printed when you order it, a return for size or for second thoughts means the item is simply lost, and a small project like ours cannot absorb that.
So please check the size guide on the product before you order. If you are between sizes or unsure, write to us first and we will help you choose. We would much rather answer a question up front than have you end up with something that does not fit.
Courses and digital products
Courses are not refundable. As it says on the Brave Awareness page: I don’t offer a money-back guarantee, and here’s why: this course is built on partnership, not transaction.
Your access to a course you have bought does not expire, and you receive a certificate at the end.
Questions
Write to hello@bravesis.com. A real person reads it.
More about everything we make and offer: the Brave Sis Universe.
