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Question 1 of 13
When was a time you realized you had an “oops” moment—stepped on someone’s toes unintentionally? How did you handle it?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 2 of 13
Have you ever seen “corrective” language (like Oops/Ouch/Whoa/Snaps) handled well—or badly—in a workshop or group setting? What made the difference?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 3 of 13
Why is it important to agree on alternative language or signals for mistakes, pauses, or progress in your group?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 4 of 13
What can happen when these frameworks are used without real care, attention, or common sense?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 5 of 13
Of the “4 As” (Accept, Acknowledge, Apologize, Adjust), which do you find comes most naturally to you, and which is hardest?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 6 of 13
What does it sound like when someone responds sincerely to feedback, as opposed to defensively or with a script?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 7 of 13
How can light humor (used carefully) help when tensions are high after an “oops” or “ouch” moment?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 8 of 13
How did you feel reading/hearing the Klein/Coates exchange? What was new or surprising in this concept?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 9 of 13
If you don’t understand why someone raised an “ouch,” what’s a respectful, non-burdensome way to ask for clarity?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 10 of 13
Why is it risky to put the burden on the aggrieved person to educate you after an “ouch”? How can you focus on being better, not just understanding?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 11 of 13
Reflect on a time you felt defensive after being called in or called out. What helped you move past that defensiveness?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 12 of 13
How can you use the “Adapted Self” (from Ritu Bhasin’s Three Selves) to balance being authentic with protecting yourself?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 13 of 13
What’s your strategy for knowing when to walk away from a conversation—instead of trying to “keep talking”—especially if your dignity or humanity is at stake?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
